Who are we?

We are a telephone health advice service within New Zealand.

What do we do?

Healthline is New Zealand's free national 24-hour triaged telephone health advice service. Healthline is a Ministry of Health service, delivered by a contracted service provider, McKesson New Zealand Ltd. All calls are answered by registered nurses with telenursing training and working within the Nursing Council's Professional Standards for Telenursing Practice.

How can we help you?

When you call Healthline within New Zealand you have free access to;

  • an electronic health topic library for general health information
  • local health service information for callers throughout New Zealand

Healthline uses Language Line Monday to Friday, 9 a.m. to 6 p.m. When you call Healthline during these hours, the nurse or call handler can usually arrange for an interpreter. Outside these hours Healthline uses other interpreter services as far as possible. It is not always possible to locate an interpreter in a particular language at short notice.

Where can you find us?

Healthline Services are accessible on: 0800 611 116 (freephone in New Zealand).

Alternatively go to the Healthline website hosted by the Ministry of Health to find out more.