Annual Residents Survey
This page describes the Annual Porirua Residents Survey, and gives links to download the documents.
How do we measure up?
Try our Quick-3 Quiz on some of the 2012 survey results, and find out the answers at bottom of page.
1. What two services are most important to Porirua residents?
a. Roads
b. Sewerage system
c. Dog control
d. Water supply
2. Where or from whom do residents mainly get information about the Council?
a. Libraries
b. Council's website
c. Radio
d. Other people
e. Newspapers
3. What % of residents are satisfied with the way rates were spent?
a. 66%
b. 70%
c. 85%
About the Annual Porirua Residents Survey
Every year the Council commissions a face-to-face survey of Porirua residents to find out what people think about Council's performance, services and facilities.
Residents are randomly selected across the city's three wards, making sure there is a proper balance of age, gender and ethnic proportions (based on the census). The person selected for interviewing in each household was the person aged 18 and older who had the next birthday.
The independent research company National Research Bureau (NRB) conducts the survey for our Council. NRB does similar surveys for other local authorities. This allows a comparison of results with peer groups of similar councils.
What happens with the survey results?
The Annual Residents' Survey is a key source of customer feedback for measuring service delivery performance via our Annual Report. The results also help the Council plan service delivery improvements for the year ahead.
Note - The Annual Residents Survey by NRB provides different information to that collected for the Quality of Life Survey held every 2 years. Council's Annual Survey is about Council services, facilities and performance. The Quality of Life Survey is about Porirua as a place to live and peoples' views on a wide range of factors such as wellbeing, health, safety, sense of community, transport, employment and cultural diversity.
Council's Annual Surveys for the last five years are available from the links below.
Links to more information
2012
2011
2010
2009
2008
Answers to Quick-3 Quiz
1. What two services are most important to Porirua residents?
(c) Sewerage system and (e) Water supply
94% of residents think water supply is very important, and 90% of residents think the sewerage system is very important. These two services consistently rate as the most important each year.
2. Where or from whom do residents mainly get information about the Council?
(e) 82% of residents say their main source of information about the Council is the newspaper.
3. What % of residents are satisfied with the way rates were spent?
(b) 70% of residents are satisfied with the way rates are spent (down slightly from 78% last year).